Hybrid Battery Repair Shop in Portland

My Prius hybrid battery took a dump on me in Feb of 2020. Dealership wanted $6000 to replace it. Greentec auto replaced it for $2000 AND came to my house to put it in.
Four months later my entire electrical system in the car just went “Fffwtt” and I lost all power. No Dash lights, windows wouldn’t roll down – nothing.
Called Greentec and said something along the lines of, “What kind of junk did you sell me?” But then Ron, from Greentec called me and when I told him I had no dash lights he said, “Then it isn’t your hybrid battery – it’s your 12 volt battery.” (which I didn’t even know the car had till he told me). He talked me through how I could find it, and replace it myself over the phone. The new battery alone was $220. I shudder to think what it would have cost me to have a mechanic do it! But thanks to the ‘one in a million’ customer service from Ron, It only cost me the $220, a lot of sweat, and a slight bump on the back of my head when my wife thought it would be funny to drop an ice cube down the back of my underwear while I was bent over taking out the 12 volt battery. And I’m pretty sure Ron could have talked me through that as well, if he’d been on the phone with me at the time.
In short, not only would I recommend these guys to ANYBODY, but I’d like to close with – Ron, if you’re reading this, I have a sister who’s single!

This company is top quality from the first phone call through to the installation. It was super easy to get an appointment set up. When I received a follow-up call on Monday I was informed that my battery would have to be ordered and it would be in by Wednesday, which was fine. Greentec stayed in communication with me throughout that time with updates, and as soon as they had the battery my appointment was set up for Wednesday morning and they were conscientious about working around my work schedule. I also requested a 12v battery the day before and Greentec ordered that battery as well for installation. Paul arrived at my home at the scheduled time and got straight to work and finished before my work appointment as promised. Initially we thought the key fob battery was drained and Paul was willing to drive back to the shop to get a replacement – but that was not necessary as we figured out the problem. I had given Paul the wrong key, but he was super patient. Paul was professional, courteous, and was committed to getting my car up and running again. If you need a hybrid battery replacement then Greentec is the place to go. Greentec’s customer service and installation is high quality and personable.

This company is the real deal. The hybrid battery in our daughter’s 2007 Prius failed and GreenTec came and replaced it at her house. Really convenient. About 10 months later we thought the hybrid failed. GreenTec sent a super knowledgeable technician named Misael. Can’t say enough good things about Misael. Nice guy, super smart, very thorough, and great diagnostician. He replaced the hybrid battery at no cost to us as it was still in the 24 month warranty period. No fighting, no arguing. Frankly I was a little worried them honoring their warranty but it you’re considering GreenTec there’s no need to worry. They definitely stand behind their product and are unbelievably easy to work with. Ten out of ten stars from me. Thank you GreenTec and thank you Misael!