"Professional, Courteous, Honest, and Highly Knowledgeable when it comes to their craft!"

We are 2010 Prius Gen 3 original owners with 220k on our original OEM hybrid battery. And, we simply cherish our Prius.

Relying upon positive web reviews, and an associate who had hybrid battery replacement performed on his Honda at Bowie Greentec, my wife and I decided to take the 2.5 hour trek to the Bowie, MD location from PA, despite the fact Greentec kindly offered to drive to our location in PA. The simple 2.5 hour one-way excursion became 4 hours, due to early AM harbor traffic compounded by bad weather. Nonetheless, upon our arrival, "Phil" and "Paul" were as pleasant and understanding as can be, despite our untimely delay.

Folks, ..... from the start of calling "Greentec" at their toll free number to our arrival and departure from the Bowie location was nothing less than an outstanding and pleasurable experience! "Phil" performed diagnostics, test drove our Prius, and educated us on nearly every variable contributing to the efficiency of the Prius Hybrid system and its delivery of optimal fuel economy. As such, we exited without having to purchase anything we truly did not need, and exited having more confidence and understanding in our Prius battery system than we had previously possessed.

In conclusion, ... in this sometimes unfortunate auto repair climate of aggressive sales, misinformation, trial and error, and dishonesty costing the unaware, and sometimes even knowledgeable, customer high expense and grief, this is the anomaly! Hybrid auto repair grief will not occur at Greentec!

Many accolades to Greentec, and to "Phil", who actually 'know their craft', exhibit 'caring', are 'patient and sensitive' to their customer's needs and 'do not' take advantage of an auto owner in crisis of having a failing hybrid battery! It's quite obvious and confidence instilling to actually see people who apparently like their occupation and believe in what they are doing! Other businesses need to copy this Greentec business model! We will be back and, in the meantime, spreading the good news of Greentec!
A big thank you, from Pennsylvania!

On Sunday our 'check hybrid battery' light came on. Monday I took it to local Toyota dealer who hooked it up to the computer (for a fee) and declared the battery was going bad. The dealer then quoted a price to replace it. The Camry is a 2007 with nearly 200,000 miles. It wouldn't be worth much even it the battery was good. I had just put new tires on it which I'd driven less than 100 miles. So I decided to go on line and search for options. I ran across the Greentec web site and read some of the reviews. Monday afternoon I called them and spoke to Heidi told me about their battery and quoted me a price (much lower than the dealer). I agreed to go with their battery. A few minutes later Nate from Greentec called and set an appointment AT MY ADDRESS for Thursday afternoon. Nate drove six hours and arrived early. Before doing any work he hooked my Camry up to his computer to confirm the battery was going bad. Once confirmed, he went ahead and replaced the battery. He was finished within 50 minutes. He was very professional, efficient, and courteous. He explained everything he was doing and filled me in on Greentec. I highly recommend Greentec and their batteries as an option if you are in need of a hybrid battery.